.Key Roles & Responsibilities :

A. Customer Calling

- Make daily outbound calls to new and existing customers.
- Contact customers from enquiries, walk-ins, website, WhatsApp and social media leads.
- Explain jewellery products, offers, schemes and showroom services.
- Understand customer requirements, budget and purchase plans.
- Invite customers to visit the showroom.

B. Lead Follow-up

- Follow up with all enquiries regularly.
- Contact customers who visited but did not purchase.
- Follow up on quotations and product enquiries.
- Give priority to bridal, bulk and high-value customers.
- Maintain proper follow-up schedules.
- Convert interested leads into showroom appointments.

C. Customer Relationship

- Maintain positive communication with customers.
- Make post-purchase thank-you calls.




- Inform customers about order readiness, repairs and collections.
- Contact existing customers for new offers and new collections.
- Maintain long-term customer relationships.

D. Lead Management
Maintain complete customer details:

- Customer Name
- Mobile Number
- Product Requirement
- Budget
- Enquiry Source
- Follow-up Date
- Customer Status – Hot / Warm / Cold
- Appointment Date
- Showroom Visit
- Sales Conversion
- Reason for No Purchase

cell : +91-XXXXXXXXXX

Pay: ₹10,000.00 - ₹13,000.00 per month

Work Location: In person

📌 Telecalling (India)
🏢 madhavan jewellery
📍 India