We are looking for an experienced and customer-focused Reservations Supervisor to handle the daily operations of the hotel Reservations Department. The ideal candidate should have solid communication, organizational, and reservation management skills, with good knowledge of hotel PMS, OTA platforms, room inventory, and rate management. Required 2–4 years of relevant experience in hotel reservations or Front Office operations.

- Handle room reservations through direct bookings, telephone, email, website, OTAs, travel agents, and corporate clients.
- Ensure accurate entry and updating of reservations in the hotel PMS.
- Monitor room availability, room inventory, rates, packages, and booking restrictions.
- Handle reservation modifications, cancellations, amendments, no-shows, and special requests.
- Monitor daily arrivals, departures, VIPs,



groups, and special occasions.
- Coordinate closely with Front Office, Housekeeping, Sales, Accounts, and other departments.
- Monitor OTA bookings and ensure availability and rate accuracy.
- Assist in maximizing occupancy and room revenue through effective reservation management.
- Follow up on tentative and pending reservations.
- Handle guest enquiries and reservation-related complaints professionally.
- Prepare daily, weekly, and monthly reservation reports.

Pay: Up to ₹25,000.00 per month

Benefits:

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Reservation Supervisor (Guruvayur)
🏢 Gokulam Park
📍 Guruvayur