Skill required: Workforce Dialer - Workforce Management (WFM)
Designation: Workforce Services Associate
Qualifications:Any Graduation
Years of Experience:0 to3 years
About Accenture
Accenture is a global qualified services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com




What would you do? Responsible to create and manage agent schedules based on the interval staffing requirement provided by the Capacity planning team.
What are we looking for? Develop and maintain staffing schedules across lines of business and channels and ensures maximum effectiveness of schedule created basis capacity requirements
Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problemsYour day to day interaction is with peers within Accenture before updating supervisorsIn this role you may have limited exposure with clients and/or Accenture management.

Any Graduation

📌 Workforce Services Associate (Bengaluru)
🏢 Accenture
📍 Bengaluru