Description du poste

The CAO will oversee critical support functions including Financial Control Department, Secretarial work, Property & Contract Services (PCS), Information & Compliance Office (ICO), and Legal operations. This role serves as a strategic executive leader responsible for orchestrating and integrating all critical support functions that form the operational backbone of the organization. This role enables the Managing Director to focus on strategic platform development, organizational efficiency initiatives, and staff mentorship while ensuring operational excellence across support departments.
Missions

- Operational Leadership (40%)

o Provide strategic direction and day-to-day oversight of Finance, Secretarial, PCS, ICO, and Legal departments
o Ensure seamless coordination between support functions and operational platforms
o Drive operational efficiency improvements and implement best practices across departments
o Establish and monitor KPIs for each department to ensure service level excellence
o Manage departmental budgets and resource allocation

- Compliance & Risk Management (25%)

o Oversee regulatory compliance across all support functions
o Ensure adherence to corporate governance standards and statutory requirements
o Coordinate with ICO on data protection, privacy, and information security matters
o Monitor legal and regulatory developments affecting the organization
o Maintain risk registers and implement mitigation strategies

- Process Efficiency, Simplification & Controls (20%)

o Design and implement internal controls across Finance, PCS, and Legal operations
o Standardize processes and procedures to enhance efficiency and reduce errors
o Lead automation and digitization initiatives

o Ensure robust audit trails and documentation standards





o Coordinate internal and external audit activities

- Strategic Support & Collaboration (15%)

o Partner with MD on current platform setup requirements from operational perspective

o Provide operational insights to inform strategic decision-making

o Support cross-functional projects requiring multi-departmental coordination

o Act as escalation point for complex operational or compliance issues

o Representing the organization in relevant external forums and with regulatory bodies

- Critères de candidature

Date de prise de fonction

01/09/2026

Poste avec management

Oui

Niveau d'étude minimum

Bac + 5 / M2 et plus

Formation / Spécialisation

o Bachelor’s degree in business administration, Finance, Law, or related fieldo Master's degree or equivalent preferred

- Required Experienceo Minimum 10-15 years relevant experience in banking set up in Finance and Administration functionso At least 5 years in mid-level / senior management with multi-departmental oversighto Proven track record managing support functions in complex organizationso Experience with regulatory compliance and corporate governance frameworkso Background in process improvement and change management

Niveau d'expérience minimum

11 ans et plus

Compétences recherchées

- Required Soft Skillso Knowledge of financial management, accounting principles,



and controlso Knowledge of corporate secretarial requirements and company lawo Familiarity with procurement, contract management, and vendor relationso Understanding of data protection regulations (GDPR/equivalent)o Proficiency in ERP systems, compliance software, and MS Office Suite

- Entreprise Crédit Agricole CIB

Rejoignez les équipes de Crédit Agricole CIB, la banque de financement et d'investissement du groupe Crédit Agricole, 10e groupe bancaire mondial en taille de bilan*.

Nous accompagnons les grandes entreprises et institutions financières dans leur développement et le financement de leurs projets. Pionniers dans la finance responsable, l'engagement social et environnemental sont au cœur de nos activités.

Intégrer nos équipes c'est contribuer au développement d'une économie durable.

Vous évoluerez dans un environnement multiculturel, à la fois dynamique et stimulant, dans lequel vous serez encouragé à innover et partager vos idées.

Nous sommes une entreprise qui accompagne ses collaborateurs tout au long de leur parcours. Vous pourrez y développer vos compétences et accéder aux larges opportunités de carrière qu'offrent la diversité de nos métiers et nos 30 implantations internationales.

Notre culture repose sur la force du collectif et l'esprit d'ouverture, où chacun est responsabilisé et valorisé.

En agissant chaque jour dans l'intérêt de la société, Crédit Agricole CIB s'inscrit dans les valeurs du groupe qui est engagé en faveur des diversités et de l'inclusion et qui place l'humain au cœur de toutes ses transformations. Tous nos postes sont ouverts aux personnes en situation de handicap.

Vous souhaitez prendre part à notre mission ? Rejoignez nos équipes !

- The Banker, Juillet 2025

📌 CASPL - Chief Administrative Officer (CAO) (Mumbai)
🏢 Crédit Agricole CIB
📍 Mumbai