Job Title: Customer Support Executive
Experience Required: (0-1) Year
Location: Madurai
Employment Type: Full-Time
English and Hindi Fluency Mandatory

Key Responsibilities

- Handle customer queries via chat, email, and support tickets.
- Assist users with account-related issues, KYC verification, deposits, withdrawals, and trading support.
- Provide accurate information regarding cryptocurrency transactions and platform services.
- Escalate technical or security-related issues to the relevant teams.
- Monitor and report recurring customer issues and feedback.
- Educate customers about platform features, security practices, and trading processes.
- Ensure compliance with company policies and regulatory requirement

Required Skills & Qualifications

- Excellent verbal communication skills in English and Hindi
- Ability to handle customer concerns professionally and calmly.
- Basic analytical and problem-solving skills.
- Comfortable working in rotational shifts

Pay: ₹10,466.21 - ₹17,847.26 per month

Advantages:

- Paid time off
- Provident Fund

Language:

- English (Preferred)

Work Location: In person

📌 customer Support Executive (Madurai)
🏢 KoinBX
📍 Madurai