Customer Relationship Management (CRM) Executive

Location: Dadar, Mumbai
Job Type: Full-Time
Experience: 1–4+ Years

Job Responsibilities

- Build and maintain strong relationships with customers.
- Handle customer enquiries through phone, email, and WhatsApp.
- Follow up with existing and prospective customers.
- Update and maintain customer data in the CRM system.
- Resolve customer queries and coordinate with internal teams for timely support.
- Prepare daily follow-up reports and maintain accurate records.
- Work closely with the Sales team to improve customer satisfaction and retention.
- Ensure excellent customer service throughout the customer journey.

Requirements

- Graduate in any discipline.
- 1–4 years of experience in Customer Relationship Management, Customer Support, or Sales Coordination.
- Positive communication skills in English and Hindi.
- Proficiency in MS Excel and CRM software (Zoho CRM, Salesforce, HubSpot, or similar).
- Strong follow-up, coordination, and problem-solving skills.
- Positive attitude with a customer-first approach.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Life insurance

Work Location: In person

📌 Customer Relationship Management Executive (Dadar)
🏢 SHREE RAM TEXTILES
📍 Dadar