Job Title: Front Office Supervisor

Company: Hotel Three Seasons

Employment Type: Full-Time

Job Summary

We are looking for an experienced and responsible Front Office Supervisor to oversee daily front desk operations, support the front office team, and ensure a smooth and welcoming experience for all guests.Key Responsibilities

* Supervise and guide the front office team during daily operations.

* Ensure smooth and efficient check-in and check-out procedures.

* Handle guest queries, requests, and complaints professionally.

* Monitor room reservations, cancellations, and guest arrivals/departures.

* Coordinate with housekeeping and other departments to ensure guest requirements are met.

* Ensure accurate billing, payments, and front office records.

* Conduct shift briefings and ensure proper handovers between shifts.

* Train and support front office staff on hotel procedures and service standards.

* Monitor staff performance and maintain high standards of guest service.

* Handle VIP guests and special requests with attention to detail.

* Resolve operational issues promptly and escalate matters to management when required.

* Ensure the reception area and front office operations remain organized and professional.

* Prepare and maintain daily reports and records.

* Ensure compliance with hotel policies, safety standards, and operating procedures.

Requirements

Job Title: Restaurant Service Captain

Company: Hotel Three Seasons

Employment Type: Full-Time

Job Summary





We are looking for an experienced and customer-focused Restaurant Service Captain to supervise restaurant service, guide the service team, and ensure guests receive excellent food and dining experiences.

Key Responsibilities

* Supervise and coordinate the restaurant service team during shifts.

* Welcome guests and ensure prompt and professional table service.

* Allocate tables and responsibilities among service staff.

* Take and coordinate food and beverage orders accurately.

* Ensure timely and proper serving of food and beverages.

* Coordinate closely with the kitchen and other hotel departments.

* Handle guest requests, feedback, and complaints professionally.

* Ensure tables, service areas, and restaurant sections are clean and properly arranged.

* Monitor service quality and ensure hotel standards are followed.

* Assist in training and guiding new service staff.

* Check bills and coordinate with the cashier for accurate billing and payments.

* Conduct pre-shift briefings and ensure smooth shift handovers.

* Monitor stock of service items such as cutlery, crockery, glassware, and other essentials.

* Assist the Restaurant Manager with daily operations and special events.

* Ensure hygiene, safety, and food-service standards are maintained at all times.





Requirements

* 2–4 years of experience in restaurant/hotel service, preferably as a Captain or Senior Service Associate.

* Strong knowledge of food and beverage service.

* Excellent communication and guest-handling skills.

* Good leadership and team-management abilities.

* Pleasant personality and professional appearance.

* Ability to handle guest complaints and operational issues effectively.

* Good knowledge of restaurant service standards and hygiene practices.

* Ability to work rotational shifts, weekends, and holidays.

Key Skills

Restaurant Operations | Team Supervision | Guest Relations | Food & Beverage Service | Order Management | Team Leadership | Complaint Handling | Billing | Hygiene & Service Standards

2–4 years of experience in hotel front office operations, preferably in a supervisory role.

Strong communication and interpersonal skills.

Positive knowledge of hotel operations and guest service.

Experience with hotel management/PMS software.

Strong leadership and team-management abilities.

Good problem-solving and decision-making skills.

Professional appearance and a guest-friendly attitude.

Ability to work in rotational shifts, weekends, and holidays.

Salary- 15000-20000

Key Skills

Front Office Operations | Team Supervision | Guest Relations | Check-in & Check-out | Reservations | PMS | Billing | Complaint Handling | Team Management | Communication

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: Remote

📌 Front Office Supervisor (Mathura)
🏢 Hotel Three Seasons
📍 Mathura