JD Cisco NAC Support – L2 Engineer

- Monitor the performance and health of the NAC solution, including authentication, authorization, and enforcement processes.
- Investigate and troubleshoot issues reported by users or detected through monitoring tools.
- Ensure daily backup
- Troubleshooting access related issues due to NAC policies
- Prepare daily/weekly/monthly/half yearly/yearly compliance as per HSL requirement.
- Review monitoring alerts for availability and performance
- Modification/deletion/addition of rules/routes/policies as per requirements from HSL
- Provide audit evidence as and when required
- Assist OEM/HSL Project team in product upgrade/maintenance activities.
- Log analysis and reporting using native tool.
- Capacity management
- Incident management
- Change management process need to be followed.
- Service window for this engagement is 16/6 (Two shifts)
- In absence of onsite resource, there should be an immediate replacement of the resource.
- Analyze logs and alerts to identify security incidents, policy violations, or network anomalies.
- Respond promptly to incidents related to network access, security policy enforcement, or endpoint compliance.
- Implement corrective actions to mitigate security risks, such as isolating non-compliant devices or blocking unauthorized access.




- Maintain and update access control policies based on organizational requirements, security best practices, and compliance standards.
- Review and refine authentication methods, authorization rules, and endpoint posture assessment criteria as needed.
- Provide technical support and guidance to end-users, IT staff, and system administrators on NAC-related issues.
- Assist users with device registration, network configuration, and troubleshooting connectivity problems.
- Manage software updates and patches for NAC components, ensuring that the solution is up-to-date with the latest security fixes and enhancements.
- Perform configuration changes and optimizations to improve the performance and security posture of the NAC solution.
- Maintain accurate documentation of NAC configurations, policies, and procedures.
- Generate regular reports on NAC performance, security events, compliance status, and incident response activities for management review and audit purposes.
- Collaborate with cross-functional teams, including network engineers, security analysts, and system administrators, to address complex NAC-related issues and projects.
- Communicate effectively with stakeholders to provide updates on NAC operations, issues, and project statuses.
- End user support if any issue due to firewall policies.

📌 NAC Engineer (Mumbai)
🏢 Talent Vision Services
📍 Mumbai