Job Description: Front Desk Manager

Experience Required: 3–6 Years

Food and Accommodation Provided

Job Summary

We are looking for an experienced and customer-focused Front Desk Manager to lead the front office operations of our premium co-living properties. The ideal candidate should have a strong hospitality background and be responsible for ensuring seamless resident onboarding, exceptional guest experience, concierge services, team management, and smooth day-to-day front desk operations.

Key ResponsibilitiesFront Desk Operations

- Manage the daily operations of the Front Desk and Reception.
- Ensure smooth resident check-ins, check-outs, onboarding, and move-out processes.
- Maintain a welcoming, professional, and hospitality-driven environment for residents and visitors.
- Ensure all resident documentation, agreements, and records are maintained accurately.

Resident & Guest Experience

- Serve as the primary point of contact for residents, guests, and visitors.
- Deliver exceptional customer service and ensure a premium resident experience.
- Handle resident complaints and escalations promptly and effectively.
- Build strong relationships with residents to enhance satisfaction and retention.

Concierge & Help Desk Management

- Manage visitor registrations, parcel handling, courier services, and resident requests.
- Assist residents with transportation, local information, and emergency support.
- Coordinate resident service requests with housekeeping, maintenance, security, and other departments.
- Ensure timely closure of all resident support tickets.

Team Leadership

- Lead, train, and supervise Front Desk Executives and Reception Associates.
- Prepare shift schedules and ensure adequate staffing at all times.
- Conduct regular performance reviews and coaching sessions.
- Ensure adherence to grooming standards, SOPs,



and customer service protocols.

Operations & Administration

- Maintain visitor logs, resident databases, parcel registers, and operational records.
- Prepare daily occupancy reports, check-in/check-out reports, and MIS reports.
- Monitor response times and service quality to meet operational KPIs.
- Ensure compliance with company policies and operational procedures.

Cross-Functional Coordination

- Coordinate with Sales, Housekeeping, Maintenance, Security, Kitchen, and Customer Support teams.
- Ensure seamless communication for resident requests and issue resolution.
- Support property events, resident engagement activities, and promotional initiatives.

Compliance & Quality

- Conduct regular front office audits to ensure SOP compliance.
- Maintain high standards of cleanliness, presentation, and professionalism at the reception area.
- Ensure compliance with visitor management, fire safety, and emergency response procedures.

Eligibility Criteria

- Graduate or Diploma in Hotel Management, Hospitality Management, Tourism, or related field.
- 3–6 years of experience in Front Office, Guest Relations, Hospitality Operations, Hotels, Serviced Apartments, or Co-Living.
- Minimum 1–2 years of team handling experience is preferred.

Preferred Candidate Profile

- Experience in premium hotels, serviced apartments, co-living spaces, luxury residential communities, or hospitality operations.
- Strong leadership and team management skills with a customer-first mindset.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work in rotational shifts and manage multiple priorities in a fast-paced setting.
- Passion for delivering exceptional resident experiences and maintaining premium hospitality standards.

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Front Desk Manager (Delhi)
🏢 Uniliv
📍 Delhi