- Answer phone calls, emails, and live chats from customers.
- Solve product or service issues quickly.
- Send unresolved problems to the right team.
- Write down customer interactions in a CRM system.
- Follow up with clients to ensure complete satisfaction. [1, 2]
Requirements and Skills
- Explicit speaking and writing skills.
- Good patience and listening habits.
- Basic computer and data entry skills.
- Ability to stay calm under pressure.
- High school diploma or a college degree