We are looking for a Training & Quality Executive to develop, train and continuously improve service standards across all departments of the hotel.

Key Responsibilities

* Conduct induction and orientation for new employees.

* Conduct regular training for Front Office, Housekeeping, Restaurant/F&B; Service and other operational departments.

* Train staff on guest interaction, grooming, communication, service standards and complaint handling.

* Conduct practical/on-the-job training rather than only classroom sessions.

* Observe day-to-day hotel operations and identify gaps in service and SOP compliance.

* Conduct regular quality checks of guest rooms, restaurants, washrooms and other operational areas.

* Work with Department Heads and Supervisors to correct recurring operational issues.

* Prepare departmental training schedules and maintain training records.

* Conduct refresher training whenever service or quality issues are identified.





* Monitor staff performance after training and evaluate improvement.

* Assist management in developing and implementing hotel SOPs and service standards.

* Submit regular Training & Quality reports to management.

Candidate Requirements

* Previous experience in Hotel Operations / Hospitality Training / Learning & Development preferred.

* Valuable understanding of hotel operations and guest service.

* Strong communication and presentation skills.

* Ability to confidently train and guide employees at different levels.

* Should be comfortable conducting operational audits and giving corrective feedback.

* Good documentation and reporting skills.

* Hotel Management / Hospitality qualification preferred.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

- Food provided
- Paid time off
- Provident Fund

Work Location: In person

📌 Training and Quality Manager (Palakkad)
🏢 Hotel Indraprastha
📍 Palakkad