VIP Plus Customer Service - Andheri

Job description: (Male & Female)

Immediate Joiners Only

Location: Saki Naka Andheri

Shift: 7:30 AM - 4 PM Dayshift

Salary: 20k - 35k + Incentives

5 days working/ 2 rotational week off

Role & responsibilities:

Global Customer Support: Interact with international NRI members calls to resolve queries, assist with profile creation, and troubleshoot account issues.

Relationship Management: Build trust and rapport with global members and their families, ensuring a smooth and empathetic matchmaking journey.

Product Guidance: Educate users on premium features, privacy settings, and communication tools to maximize their success on the platform.

Service Excellence: Maintain a high level of customer satisfaction (CSAT) by delivering accurate, prompt, and high-quality resolutions.

Feedback Loop: Act as the voice of the customer by sharing global user feedback and technical issues with the product and engineering teams.





Preferred candidate profile:

Mandatory: Good verbal and written communication skills in English.

Languages Preferred: Marathi,Gujarati, Punjabi, Tamil, Telugu, Kannada, Bengali, Malyalam

Experience: 6 months to 1 years of experience in customer service, international, domestic,semi-voice/voice processes, or relationship management.

Empathy & Patience: Exceptional listening skills and an innate ability to handle sensitive family-oriented conversations with maturity.

Please Note and apply accordingly:

Candidates should have documents with the recent company/last 1 company

Preferred candidates from Central Line

Need Immediate Joiners Only!!!

Pay: ₹10,525.81 - ₹34,543.24 per month

Perks:

- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 International Customer Service Advisor (Andheri)
🏢 RMH Services
📍 Andheri