​About the Role
We are a growing architecture and interior design consultancy looking for a high-energy, articulate, and organized professional to lead our client experience and business growth operations. This is a critical role that sits between our creative design team and our prospective clients. You will be the primary "voice" of the studio, responsible for turning social media interest into signed projects and ensuring our existing clients receive world-class service.

​Key Responsibilities
​Lead Conversion & Sales: Manage all inbound inquiries from Instagram, WhatsApp, and email. You will qualify leads, conduct initial discovery calls, explain our design consultancy model, and follow up systematically to close new business.
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Client Relationship Management (Gatekeeping): Act as the dedicated point of contact for existing clients. You will handle routine queries, provide project updates, and filter technical questions for the design team, allowing our architects to focus on creative work.
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Operations & Coordination: Manage the studio’s task management system, schedule site visits, and coordinate the Principal Architect’s calendar.
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Financial Tracking: Proactively manage project billing cycles, send milestone-based invoices, and follow up on payments to ensure healthy cash flow.
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Social Media Engagement:



Monitor social media groups and platforms to ensure 100% response rates and maintain the firm’s professional reputation online.
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Required Skills & Qualifications
​Exceptional Communication: Fluent in English and Hindi (verbal and written) with a polished, professional tone.

​Sales Mindset: A proactive approach to following up with leads and the ability to persuasively communicate the value of professional design services.
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Highly Organized: Proficiency in MS Office 365 Workspace (Word, Excel) and experience using task management or CRM tools.
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Professionalism: Ability to handle high-net-worth clients with patience, empathy, and clarity.
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Experience: Prior experience in luxury retail, real estate, hospitality, or client-facing roles within a design/creative firm is highly preferred.

​Why Join Us?
This is a unique opportunity to join a niche, premium design consultancy and play a direct role in scaling the business. You will work in a creative, quick-paced environment where your contribution directly impacts the firm's growth and client satisfaction. This gives you an immense opportinuty to grow.

Job Type: Full-time

Pay: ₹25,000.00 - ₹45,000.00 per month

Experience:

- Office management: 1 year (Required)
- Architecture Industry: 1 year (Preferred)

Location:

- Chittaranjan Park, Delhi, Delhi (Preferred)

Work Location: In person

📌 Office Coordinator (OC) - Architecture Industry (Chittaranjan Park)
🏢 STEP Design Firm
📍 Chittaranjan Park