Roles & Responsibilities for Team Leader (1441 Pizzeria Malad)
- Manage daily restaurant operations and ensure smooth shift functioning.
- Lead, supervise and motivate team members during the shift.
- Allocate duties and responsibilities to team members.
- Ensure high standards of guest service, food quality, hygiene and cleanliness.
- Monitor order accuracy, speed of service and overall guest satisfaction.
- Handle guest queries and complaints professionally and ensure timely resolution.
- Ensure compliance with company SOPs, operational and food safety standards.
- Monitor inventory, stock levels and minimize food wastage.
- Ensure proper opening and closing procedures are followed.
- Monitor cash handling and billing procedures as per company guidelines.
- Conduct team briefings and provide on-the-job training to team members.
- Coordinate with the Restaurant Manager and other departments for smooth operations.
- Maintain discipline, grooming and attendance standards within the team.
- Prepare and maintain daily operational reports and records.
- Support the Restaurant Manager in achieving sales, cost and operational targets.
Candidate Profile
- Minimum 1–3 years of experience in QSR, restaurant or food & beverage operations.
- Previous experience in a Team Leader / Shift Leader / Captain role will be preferred.
- Good communication and interpersonal skills.
- Strong team-handling and leadership abilities.
- Customer-focused with a positive and qualified attitude.
- Ability to work in shifts, weekends and on public holidays.
- Basic knowledge of food safety, hygiene and restaurant operations.
- Should be comfortable working in a fast-paced QSR environment.