EDI Technical Solutions Manager
Experience = 10+ years
Budget = 32 LPA
Shift = Night Shift Remote

Support Technical Solution Manager will manage an assigned group of Managed services accounts.
The Technical Solution Manager will be the client’s primary point of contact and owns the client’s
service delivery and experience. The Technical Solution Manager manages general Service Delivery
functions while ensuring service levels agreements and contract expectations are met, follow-up items
are addressed, and successful delivery and coordination occurs across all stakeholders.
Duties & Responsibilities
• Service Delivery
– Provides a single point of contact and accountability to the customers for all Managed
Services related matters.
– Proactively works with the customer to provide a seamless service.
– Ensures all services are delivered according to the contract
– Handles escalations for delivery and acts as a client advocate to ensure consistent
service and ongoing satisfaction with standard processes.

• Project Management




– Technical Solution Manager manages all the onboarding and change requests to ensure
continuity and communications.
– Managed the project from scope, cost and time management standpoint.
– Assigns tasks for timesheet entry and timesheet approval.

• Client Meetings/Communications
– Technical Solution Managers are responsible for communicating effectively to the client
and facilitating structured meetings.
– Organize client meetings at mutually agreed upon times and frequency to:
• Discuss new and existing change requests and onboardings.
• Discuss any issues with the delivery process and corrective actions.
• Consult clients on potential and new projects
– Ensure contract compliancy
– They should also communicate effectively to internal teams:
• Keep Sales/Customer Success Managers informed of significant activities going
on within the account such as new business opportunities, service issues, and
any other impacting events.
• Keep internal teams i

📌 Technical Solutions Manager (Bengaluru)
🏢 Angel and Genie
📍 Bengaluru