Corporate Quality Assurance (CQA) LeadRole OverviewWe are seeking a proactive and analyticalCorporate Quality Assurance (CQA) Leadto strengthen our quality management systems, enhance process governance, and drive continuous improvement across software development and support functions.The ideal candidate will work closely with process owners, cross-functional teams, and leadership to ensure quality, security, compliance, and automation are embedded into the organizational lifecycle.Key ResponsibilitiesQuality Governance & StandardsUnderstand and uphold organizational quality and security standards across core software processes.Align internal processes with customer expectations and certification requirements.Incorporate applicable global and industry standards into organizational workflows.Support implementation and re-certification of relevant quality standards.Ensure “quality and security by design” across development, deployment, and support lifecycles.Audits & CompliancePlan, conduct, and report internal audits as per defined audit schedules.Record audit findings in prescribed formats.Follow up on CAPAs to ensure timely and effective closure.Review deviations from standards and recommend corrective actions.Verify effective usage of internal tools and reports.Process Improvement & AutomationIdentify process deficiencies and control weaknesses.Suggest and implement process improvements and harmonization measures.Build templates and tools to support quality initiatives.Leverage automation and AI for process analysis and improvement.Continuously identify scope for process automation within CQA and across teams.Data Analysis & ReportingAnalyse data to identify trends, risks, and quality metrics.Use internal tools (Customer Support Portal, Zoho Projects, Azure DevOps)



to extract and interpret data.Monitor process performance and track quality improvements.Stakeholder Engagement & TrainingDefine and monitor customer feedback mechanisms.Ensure initiatives address stakeholder and customer concerns.Coordinate with cross-functional teams for continual improvement.Conduct quality awareness sessions and training programs.Facilitate review meetings and follow up on action plans.Promote quality consciousness across the organization.Required QualitiesStrong Interest In:Process analysis and improvementAuditing and compliance activitiesDocumentation and structured reportingData-driven decision makingAutomation and AI-driven process enhancementCross-functional collaborationAbility to Understand:Software development, deployment, and support lifecycleEstablished frameworks and procedural deviationsCustomer and industry quality expectationsRisk identification and mitigationProcess trends and performance patternsStandard templates and documentation practicesEffective use of internal toolsQualificationsPostgraduate degree (preferred)ExperienceMinimum 3 years in the software industryOverall 5+ years of qualified experienceExposure to Quality Management Systems (QMS) preferredTechnical SkillsAdvanced proficiency in MS OfficeAbility to use quality management toolsExperience extracting and analysing data from internal systems (Customer Support Portal, Zoho Projects, Azure DevOps)Familiarity with automation tools and AI-based solutions for process enhancementSoft SkillsStrong communication and documentation skillsExcellent coordination and stakeholder management abilitiesStrong presentation skillsCollaborative team playerAuthoritiesConduct internal audits as per defined scheduleRecord and close audit findings based on satisfactory CAPARecommend automation opportunities based on process reviews

📌 Corporate Quality Assurance Manager (Telangana)
🏢 Caliber Technologies
📍 Telangana