Key ResponsibilitiesOwn the student journey from enrollment through graduation and placement, serving as primary point of contactConduct structured onboarding calls/sessions for current cohortsMonitor student engagement and progress; proactively intervene when students show signs of disengagement or falling behindManage a portfolio of active students across multiple concurrent cohorts, tracking completion milestonesCoordinate with instructors/program staff to flag at-risk students earlySupport students through the job placement process resume review, interview prep coordination, employer introductionsTrack and report on retention, completion, and placement KPIs to leadershipHandle escalations related to financing/payment questions (Fortify, Climb Credit)



in coordination with the ops teamMaintain accurate student records and communication logs in the CRM/tracking systemGather student feedback and identify opportunities to improve program experienceRequirements2+ years in customer success, student success, account management, or a related client-facing roleExcellent written and verbal English communication skillsExperience in education, bootcamps, SaaS customer success, or lending/fintech servicing is a plusEmpathetic but structured able to hold students accountable while being supportiveSelf-directed; comfortable working remotely with minimal daily supervisionPreferredExperience with cohort-based or subscription-style customer basesFamiliarity with income-share agreements, tuition financing, or lending productsBilingual (English/Spanish) a plus depending on candidate pipeline

📌 Customer Success Manager (Maharashtra)
🏢 RresolveExpert Solutions
📍 Maharashtra