We’re Hiring: Customer SupportLove helping people, solving problems, and figuring out how things work? You might be exactly who we’re looking for.AtAstral, we build Shopify apps used by merchants around the world and we’re growing our Customer Support team!We’re looking for friendly, curious, and dependableCustomer Support Specialiststo join us remotely forevening and overnight shifts .This isn't just about answering chats. You'll help real merchants solve problems, get the most out of our products, and have a direct impact on their experience with Astral.What will you be doing?Chat with merchants and respond to their questions vialive chat and emailUnderstand what’s going wrong and guide customers with simple, clear solutionsHelp merchants set up and get the most out of Astral’s Shopify appsTroubleshoot app, browser, theme, order, discount, and configuration issuesReproduce issues and collect screenshots, steps, and other useful detailsWork closely with ourproduct and engineering teamswhen something needs a deeper lookEscalate bugs and urgent issues with all the right contextFollow up with merchants and make sure their issue actually gets resolvedKeep support notes and help documentation clear and up to dateProvide smooth handoffs between shifts so customers never feel like they're starting from scratchWhen the moment is right,



invite happy merchants to share their honest feedbackYou’ll be a outstanding fit if you...Communicate confidently inwritten and spoken EnglishCan explain things clearly without making them complicatedStay patient and composed, even when a customer is frustratedEnjoy investigating problems and finding solutionsHave good attention to detailAre comfortable learning new software and browser-based toolsCan work independently while knowing when to ask for helpHave reliable internet and a comfortable remote workspaceAre available for an assignedevening or overnight shiftSpeakingHindiis a plus!Experience withShopify, SaaS, ecommerce, live chat, email support, or technical supportis great to have but it isn't everything.We care more abouthow well you communicate, how you approach problems, and how quickly you're willing to learn.What’s in it for you?Competitive payscale, depending on your experience, skills, and assigned shift100% remotePerformance incentives based on support quality and customer feedback goalsHands-on training with Shopify and ecommerce productsInterested? If you enjoy talking to people, love solving problems, and want to build your career in the Shopify and ecommerce ecosystem,we’d love to hear from you.Come help us make every merchant interaction a great one. ✨

📌 Customer Support Specialist – Evening / Overnight Shift (Maharashtra)
🏢 Astral Commerce
📍 Maharashtra