Responsibilities:

- Designs training & test modules based on needs
- Should have international process training background
- Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations
- Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production
- Ensure 100percent adherence on client driven SOP & BEST T&D; compliance
- Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability
- Coordinates with all stakeholders to ensure Current Hire training process runs effectively
- Prepare and attend all business / client reviews& work on the action plans to improve business performance
- Understanding of root cause analysis & reasons to better performance
- Process Excellence and Process Improvement Initiatives
- Supports Innovation & Continues Improvement to uplift sales performance
- Engaging Communication
- Support and monitor new trainees during the OJT (On the Job Training) period
- Knowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI etc)

📌 Process Trainer (Kolkata)
🏢 TP Systems
📍 Kolkata