Job Description

We are seeking a highly motivated and experienced Duty Manager to join our team in Gandhinagar, India. As a Duty Manager, you will play a crucial role in overseeing daily operations, ensuring exceptional guest experiences, and maintaining high standards of service across all departments.

- Manage and coordinate daily operations to ensure smooth functioning of all departments
- Supervise and motivate staff to deliver outstanding customer service
- Handle guest inquiries, complaints, and special requests promptly and professionally
- Monitor and maintain compliance with health, safety, and security regulations
- Conduct regular inspections of facilities to ensure cleanliness and proper maintenance
- Collaborate with department heads to optimize operational efficiency and guest satisfaction
- Manage staff schedules, assignments, and performance evaluations
- Implement and uphold company policies and procedures
- Assist in training and developing team members to meet organizational standards
- Prepare and analyze reports on key performance indicators
- Respond to and manage emergency situations effectively
- Participate in continuous improvement initiatives to enhance overall guest experience

📌 Duty Manager (Gandhinagar)
🏢 GRAND MERCURE
📍 Gandhinagar