Job Description

Primary Responsibilities

- Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
- Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
- Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
- Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

People Management

- Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, morale and guest service.
- Interact with guests and personnel of the hotel in an effective and friendly manner.
- Provide effective support to the team to enable them to provide a range of effective and efficient services




- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Provide high level of service standards.

Operational Management

- Inspect room linens before placing in rooms and return below standard pieces to the respective person in Housekeeping.
- Ensure to report to work on time and according to posted schedule.
- Ensure to daily change soiled linens on beds and remake beds.
- Strictly follow the lost and found procedures.
- Ensure floor pantries and corridors & fire exits are as per the standards.
- Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
- No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.

📌 Guest Service Associate - Hk (Hyderabad)
🏢 NOVOTEL
📍 Hyderabad