- Oversee the planning, coordination, and execution of all banquet and special events, ensuring seamless service delivery and exceptional guest experiences
- Supervise, train, and mentor banquet staff to ensure consistent service standards and skilled conduct throughout all events
- Maintain comprehensive event documentation, including contracts, timelines, floor plans, and service specifications
- Conduct pre-event briefings and post-event debriefs to ensure operational excellence and continuous improvement
- Monitor food quality, presentation, and service standards throughout all banquet functions
- Ensure compliance with health, safety, and hygiene regulations across all banquet operations
- Coordinate with other departments including housekeeping, security, and front office to facilitate seamless event execution
- Analyse event performance metrics and guest feedback to identify opportunities for service enhancement