- Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
- Welcome the guests by greeting them as per the standards.
- Any matter which may affect the interests of hotel should be brought to the attention of the Management
- Respond to customer queries by resolving issues in a timely and productive manner to ensure customer satisfaction.
- Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
- Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Goa Panjim to ensure maximum cooperation, productivity, morale and guest service.