Job Description

Role Summary

- Responsible for end-to-end execution and governance of Billing operations, Customer Portal management, and Contract setup activities.
- Requires robust functional expertise, stakeholder management skills, and the ability to lead complex transactions while ensuring compliance with contractual and financial controls.
- Supports process improvements, issue resolution, and mentoring of junior team members.

Key Responsibilities

Billing Operations

- Lead accurate and timely generation of customer invoices in line with contractual terms, pricing models, and billing schedules.
- Handle complex billing scenarios such as milestone-based billing, recurring billing, usage-based billing, credits, rebills, and adjustments.
- Ensure compliance with revenue recognition policies, taxation rules, and internal controls.
- Perform billing reconciliations, variance analysis, and resolution of billing discrepancies.
- Act as escalation point for billing issues raised by internal teams or customers.

Contract Setup & Management

- Review customer contracts, SOWs, amendments, and pricing agreements to ensure correct setup in ERP/OTC systems.
- Lead contract configuration including billing triggers, payment terms,



invoicing frequency, and revenue attributes.
- Validate contract data accuracy to ensure downstream billing and revenue processes function correctly.
- Partner with Sales, Legal, Deal Desk, and Finance teams to resolve contract ambiguities and setup issues.
- Maintain contract documentation and audit-ready records.

Customer Portal Management

- Manage and support customer billing portals including invoice presentation, account setup, access management, and data accuracy.
- Resolve customer queries related to invoices, portal access, billing statements, and payment visibility.
- Coordinate portal enhancements, testing, and user acceptance as required.
- Ensure high-quality customer experience by meeting SLAs and reducing billing-related disputes.

Stakeholder & Cross-Functional Collaboration

- Act as primary point of contact for Sales, Collections, Revenue Accounting, IT, and Customer Support for OTC-related matters.
- Provide insights and recommendations to improve billing accuracy and cycle times.
- Support internal and external audits by providing required documentation and explanations.

📌 5S_2026241302 I Lead Associate - Accounts Receivable (Collections, Cash Apps, Billing) I UK Shift| Immediate Joiners Only (Pune)
🏢 Wns Global Services
📍 Pune