Job Description Wurfel Kuche provides customized European modular kitchen and wardrobes with over 54 outlets all over India Designation Customer Support Experience 23 years Company Wurfel Kuche Website Job Overview Making receiving calls to provide customer service focusing on clear communication handling inquiries resolving complaints updating CRM requiring strong persuasion listening skills and data entry for outbound cold calls or inbound customerinitiated interactions Key duties include script adherence building rapport documenting calls and coordinating with teams for smooth followups time management and basic tech proficiency Responsibilities Outbound Calling Contact potential existing customers for appointments or feedback Inbound Handling Answer calls provide info on products services resolve issues Lead Management Follow up on warm cold prospects Customer Support Address complaints ensure satisfaction Data Management Accurately record call details update customer info in CRM Reporting Document calls report observations to team leads Skills Qualifications Communication Excellent verbal listening and interpersonal skills Tech Savvy Familiarity with CRM software and basic computer applications Resilience Ability to handle rejection and manage time effectively Education High School Diploma Bachelors often a plus Experience Previous sales or customer service experience helpful Key Duties Stick to call scripts while adapting to customer needs Build rapport and maintain strong client relationships Transfer qualified leads to relevant departments Meet conversions and satisfaction Compensation 25 000 00 35 000 00 per month Perks Food providedPaid sick timePaid time offProvident FundExperience Customer relationship management 4 years Required Customer support 5 years Required Work Location In person

📌 Senior Customer Service Representative (Bengaluru)
🏢 Airava Interior Industry
📍 Bengaluru