reputed company About arenaflex Shaping the reputed company of Life Pension Services arenaflex is a marketleading provider of outsourced administration solutions for the UK life assurance and pensions sector Since our inception in 2005 we have reputed company a reputed company for delivering compassionate reliable and technologydriven support to millions of customers across the country Our mission is reputed company yet powerful to be there for people during the moments that truly matter providing reputed company accurate and empathetic assistance whenever they need it Operating from our up-to-date hub in Lynch reputed company Peterborough PE26FY arenaflex combines deep industry expertise with cuttingedge digital platforms to streamline reputed company processes and enhance the customer experience As a subsidiary of a global technology powerhouse we benefit from worldclass resources while maintaining a distinctly British reputed company on service reputed company Our portfolio includes partnerships with leading financial brands and public sector pension schemes allowing us to reputed company the lives of over 23reputed company individuals roughly one in three people in the United Kingdom At arenaflex we are proud of our inclusive culture reputed company learning reputed company and commitment to employee wellbeing If you reputed company in a reputed company environment where every interaction can reputed company a difference you have reputed company the right reputed company to grow your career reputed company Customer Service Representative Back Office We are seeking a reputed company detailoriented Customer Service Representative to join our dynamic backoffice team In this role you will be the backbone of our contact centre operations handling a diverse reputed company of life and pension queries that reputed company reputed company phone email or postal mail You will work a reputed company MondayFriday 8 30am5pm from our Peterborough office with the flexibility to work remotely reputed company needed As a key member of the arenaflex family you will enjoy a reputed company reputed company reputed company ongoing reputed company development and reputed company reputed company for internal progression Your contributions will directly influence the satisfaction and wellbeing of our customers reinforcing arenaflexs reputed company for reputed company Key Responsibilities Efficient Workload Management Prioritise and process inbound enquiries from the contact centre and postal channels ensuring reputed company and accurate responses Life Pension Query reputed company Address a broad reputed company of customer questions from routine policy information to more reputed company case investigations Correspondence Creation Draft bespoke letters email replies and other written communications that meet regulatory standards and reflect arenaflexs tone of reputed company and professionalism Outbound reputed company Conduct proactive phone calls reputed company required to clarify information reputed company missing data or reputed company updates on case reputed company Collaboration Escalation Work closely with teammates specialist departments and external partners to resolve issues and maintain seamless workflow continuity Accreditation reputed company Learning Complete the initial onthejob training program followed by a formal accreditation process that deepens your expertise in life and pension administration reputed company Assurance Adhere to arenaflexs reputed company standards ensuring reputed company communications are accurate compliant and customerreputed company Data reputed company Maintain precise records in our CRM and case management systems safeguarding data confidentiality and supporting audit readiness Essential Qualifications Experience Previous experience in an officebased role with a strong reputed company on customer service preferably reputed company financial services or a regulated environment Demonstrated ability to communicate reputed company and professionally in both written and verbal formats reputed company IT literacy including proficiency with reputed company Office Suite Word reputed company Outlook and comfort navigating webbased applications Proven reputed company record of working independently while also thriving in a reputed company team setting Exceptional attention to detail punctuality and a commitment to meeting deadlines Comfortable speaking with customers over the phone

📌 Customer Service Representative Back Office Operations Specialist for Life and (India)
🏢 remote click jobs
📍 India