Job Description
Senior Manager - Travel & Ops Bangalore (On-Site)
About CREW:
CREW is Swiggy's premium travel concierge, built to take the stress out of planning and traveling for busy professionals. Instead of leaving customers to stitch together flights, hotels, visas and on-ground logistics across five different apps, CREW brings it all into one place - backed by real people, powered by AI.
What sets CREW apart:
● Member-only hotel rates: Negotiated prices on domestic and international stays
● 24×7 on-trip assistance: A concierge that stays live from planning to landing
● Deep destination expertise: From the best activities to currency exchange to making the most of every day at the destination
● One stop shop: Hotels, flights, visas, trip planning, forex, cabs and insurance - all in one place, so there's no juggling five platforms for one trip
By combining human expertise with seamless service delivery, CREW lets customers focus on the reason they're traveling - work, family or leisure - while we handle the details before, during and after the trip.
About the Role:




We are looking for a dynamic and execution-focused Senior Manager – Travel & Ops who will lead the Travel Desk: The team of Team Leads and Crew Captains who plan, book and coordinate every trip CREW delivers. This is a delivery-side ops role. Your job is that the trip we promised is the trip the customer actually gets - every time, at premium standards. CREW is early, and much of how the Travel Desk works is still being written.
We'd like you to write our next growth chapter:
The SOPs, the escalation ladder, the quality bar, the shift model, the way work moves between our AI concierge and our Captains. You'll carry GMV and conversion targets, but you'll hit them by building a delivery engine that's consistent and quick. We're looking for someone from a genuine travel background - OTA, travel agency, DMC, or premium concierge - who has planned trips themselves and knows what actually breaks on the groun

📌 Senior Manager- Category (Bengaluru)
🏢 Swiggy
📍 Bengaluru