Location: Navi Mumbai, India Position Type: Full time, Permanent Work model: Hybrid Shift: Multiple time shifts (covering Asia and UK time zones) Industry: Energy Data, Commodities & Financial Technology (FinTech) About Us Founded in 1995, Zema Global Data Corporation empowers organizations to simplify complexity, reduce risk, and make faster, more confident decisions that drive measurable results. Over the past two years, Zema Global has accelerated its growth through strategic investment and acquisition to strengthen our global leadership. Together we’re helping our customers gain a Decisioning Advantage – one bold idea at a time. With a presence across global energy, commodity, and financial markets, Zema Global empowers customers to simplify complexity, reduce risk, and make faster, more confident decisions that drive measurable results. At Zema Global, we Think Big, Make It Happen, and Win as One. We thrive on collaboration, creativity, and respect, united by a shared drive to innovate and deliver meaningful impact for our customers and communities.



If you’re inspired by solving complex challenges and contributing to a culture that values purpose and performance, we invite you to join us. Position Overview As a Customer Experience Agent II, you will play a critical role in ensuring our customers across Europe and the wider EMEA region maximize the value of our software suite. You’ll provide frontline support, troubleshoot technical issues, and guide customers through installations and upgrades helping them stay productive and successful. What You'll Be Doing Deliver frontline technical support for our enterprise software suite and services. Capture, log, and investigate client requests, ensuring timely resolutions or appropriate escalations. Triage and troubleshoot technical issues, providing solutions or interim workarounds when needed. Assist with application installations and upgrades, coordinating with internal and external stakeholders. Document solutions

📌 Customer Experience Agent II (Navi Mumbai)
🏢 Zema Global
📍 Navi Mumbai