Company Description
Rave Technologies – A Northgate Public Services Company, is a software services company that works with small and medium sized organisations. We are a part of Northgate Public Services Company which is based in the UK.
Based in Mumbai, Rave Technologies’ end to end product/application engineering services help address challenges in the product or application development life cycle. These services include Requirement Analysis, Software Architecture, Design, Development, Testing and Maintenance with specialized services in Cloud/SaaS Migration, Usability Engineering, System Architecture and Design, and Independent Testing solutions.
Job Description
Grow with us
NEC SWS is hiring Incident Analyst professionals for Mumbai Airoli location.
Experience : 3 to 6 years
The successful candidate will be responsible for:
Managing and owning Major Incidents as and when they are reported following the Major Incident process.
Communicating Major Incident information to all internal and external stakeholders via email & SMS throughout the Major Incident lifecycle.
Organising and running of conference calls and technical bridges with multiple parties during Major Incident activities.
Completion of the Major Incident Dashboard tracker throughout the Major Incident lifecycle to allow stakeholders visibility of live Major Incidents as well as accurate data to perform trend analysis upon.
Organising and running of Post Incident Review calls post-Major Incident resolution.
Completion and distribution of Major Incident Reports within expected SLA deadlines.
Completion of any training assigned to you by the set deadline (providing and receiving).
Escalation of any personnel or procedural issues to the appropriate sponsor in a timely and appropriate manner.
Detailed handover of live Major Incidents to the next responsible Incident Analyst at shift end.
Support the analysis of incident case flows volumes working with all teams to increase case handling efficiencies
Champi
📌 Incident Analyst (Mumbai)
🏢 NECSWS
📍 Mumbai