We are actively hiring for International Process (Operations - Team Leader)

Job description

Designation- Team Lead

Location- Thane

⏲️ Shift-

6 Days Working with 1 rotational week offs

Salary up to- 6 LPA

♂️ ➡️️ Immediate Joiners Preferred ♀️

Responsibilities-

* Candidate should be from Insurance sales background.

* Excellent verbal and written Communication skills

* Manage a team of agents to achieve daily targets, ensuring high levels service quality.

* Oversee AHT, shrinkage, attrition, KPIs, and SLAs to maintain operational efficiency and effectiveness.

* Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.

* Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities.

* Ensure compliance with company policies and procedures while driving business growth through creative solutions.

Interested candidates can connect for further details

[email protected]

(phone hidden)

📌 Team Lead (Mumbai)
🏢 TP
📍 Mumbai