Job Type: Full-time

This job is with Deutsche Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Position Overview Role DescriptionClient Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks. Work includes: Facilitating interactions with new and existing clientsLiaising with clients and supporting their account related queriesBuilding relationships and operations where neededEnsuring adherence to internal policies and external legal/regulatory frameworksWhat we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoyBest in class leave policyGender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and aboveYour key responsibilitiesEnsure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits)Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead managementEnsure proper display of all Regulatory Circulars in the AreaAccurate processing of all account opening forms MF applicationsVoucher Management, Rules of Custodianship , Key Management guidelines,



are followed without any deviationException handling / deferral tracking and monitoringSuspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laidEnsure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditorsEnsure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the AreaEnsuring proper controls and access is maintained to the Cash / Locker Area at all times. Any suspicious transaction must immediate! be reported to the supervising officerYour skills and experienceCandidate should have excellent communication in English and well groomed.Minimum qualification required is Graduation.Minimum Exp should be 2 to 4 Years in relevant field.Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.How we’ll support youTraining and development to help you excel in your careerCoaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needsAbout us and our teamsPlease visit our company website for further information:https://www.db.com/company/company.html We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work setting.

📌 Client Service Analyst (Mumbai)
🏢 Deutsche Bank
📍 Mumbai