Job Type: Full-time

Job descriptionAbout the Role: We are looking for a dedicated Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer inquiries and providing exceptional service to ensure customer satisfaction.CONTACT PERSON: KASHISH SINGH | +91 84483 89795Responsibilities:Handle incoming calls and respond to customer queries in a timely and professional manner.Make outbound calls to customers for follow-ups, feedback, or information updates.Resolve product/service-related issues effectively, escalating when necessary.Maintain a high level of customer satisfaction by providing accurate information and support.Document all customer interactions and update CRM systems.Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.Work closely with the team to improve service standards and processes.Qualifications:Graduates are welcome. Freshers can also apply.0-4 years of experience in customer support (voice process).Excellent verbal communication skills in English.Valuable listening skills, patience,



and empathy when dealing with customers.Basic computer knowledge (MS Office, Email, CRM tools).Required Skills:Good command over English (spoken).| Malayalam, Marathi, Assamese, Odia and TeluguPreferred Skills:Experience in customer support is a plus.Pay range and compensation package:Shift Timing: 10 Am-7 PmSalary Budget: Fresher - 2.55 LPA - 4 LPAExperienced with more than 6 months of experience: 20-25 % hike on your Last CTC or max 4LPAEqual Opportunity Statement: We are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic.Interested candidates can share their CVs Kashish Singh- +91 (phone hidden) | [email protected]: Voice / Blended - OtherIndustry Type: InsuranceDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / Blended

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