Job Description: Reservation Executive

Location: Kalkaji, New Delhi

Property Location: Nainital, Uttarakhand

Industry: 5-Star Luxury Resort / Hospitality

Designation: Reservation Executive

Salary: ₹30,000–₹40,000 per month

Experience: Experience in Hotel / Resort Industry

Gender: Female candidates preferred

Joining: Immediate / Urgent Requirement

Role Summary

A reputed 5-star luxury resort in Nainital, Uttarakhand is looking for an experienced and customer-focused Reservation Executive to be based at its corporate office in Kalkaji, Current Delhi.

The ideal candidate should have prior experience in the
hotel or resort industry and possess excellent communication, reservation
handling, customer service, and coordination skills. The candidate will be
responsible for handling reservation enquiries, coordinating with guests and
the resort team, and ensuring a smooth booking experience.

Key Responsibilities

- Handle
incoming reservation enquiries through phone, email, and other
communication channels.

- Manage
room reservations, cancellations, modifications, and booking
confirmations.

- Provide
guests with accurate information regarding room categories, rates,
packages, availability, and resort facilities.

- Coordinate
with the resort's reservations/front office team to ensure accurate
booking information.

- Follow
up on enquiries and convert potential bookings into confirmed
reservations.

- Maintain
accurate reservation records and update booking details in the relevant
system.

- Coordinate
with guests regarding special requests, arrival details, preferences, and
other requirements.

- Handle




guest queries professionally and ensure timely resolution of
reservation-related concerns.

- Coordinate
with the sales and operations teams for group bookings, special events,
and other requirements.

- Maintain
regular follow-up with prospective and existing customers to maximize
occupancy and revenue.

- Ensure
excellent customer service throughout the reservation process.

Candidate Requirements

- Graduate
in Hotel Management, Hospitality Management, Tourism, or any relevant
discipline.

- Prior
experience in a hotel, resort, or hospitality organization is
required.

- Experience
in handling hotel/resort reservations will be strongly preferred.

- Excellent
verbal and written communication skills.

- Pleasant
personality with a professional and customer-focused approach.

- Good
knowledge of MS Office and basic computer applications.

- Strong
coordination, follow-up, and interpersonal skills.

- Ability
to handle multiple enquiries and reservations efficiently.

- Female
experienced candidates will be preferred.

- Immediate
joiners will be given preference.

Compensation & Benefits

- Salary: ₹30,000–₹40,000 per month, depending on experience and last drawn salary.

- Opportunity
to work with a 5-star luxury hospitality property.

- Corporate
office-based position in Kalkaji, New Delhi.

- Professional
growth and career development opportunities.

To Apply

Interested candidates may send their updated CV to [email protected] with the
subject line: "Application for Reservation Executive – Kalkaji,
New Delhi"

For queries, contact: (phone hidden)

📌 Reservation Executive Urgently Required at Delhi (Ramnagar)
🏢 Important Group
📍 Ramnagar