Workforce Management-Senior Specialist
At TTEC, we’re all about the Human Experience. Elevated. As a Senior Specialist WFM Planning - Workforce Management – Administration, Ahmedabad, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Have a passion to solve work related puzzles? Are you looking for an chance to experience something new each day? In this role, you'll bring your creativity and individuality to make sure correct staffing is in place and proper adjustments are made. Enjoy thinking about the big picture and planning for the future to support the team and clients? You’ll make sure scheduling policies are followed as you survey the landscape for what’s ahead and support the business.
You’ll report to the Manager. You’ll the teams you support and the various departments that you partner with on a consistent basis through your analysis and recommendations.
During a Typical Day, You’ll




Create and maintain agent schedules aligned to forecasted demand
Manage shifts, rotations, breaks, leaves, and shrinkage patterns.
Publish schedules within SLA timelines and handle change requests
Analyze schedule efficiency and recommend optimizations
Partner with Operations to balance coverage, compliance, and employee experience
What You Bring to the Role
· 6 months or more data analysis experience
· High school diploma or equivalent
· Engage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasks
· A solution-oriented mindset to ensure happy customers
· Understanding, interpreting, and manipulating data for reporting
What You Can Expect
· Knowledgeable, encouraging, supporting and present leadership
· Diverse and community minded organization
· Career-growth and lots of learning opportunities for aspiring minds
· And yes... all the competitive compensation, performance bonus opportuniti

📌 Senior Specialist, WFM Planning (Ahmedabad)
🏢 Percepta
📍 Ahmedabad