1. Role Purpose
* Senior Technology Service Delivery Consultant for business operations.
* Owns end-to-end technology responsibility across the full client lifecycle —
from pre-sales to steady-state delivery.
2. End-to-End Lifecycle Ownership
* Pre-sales / RFP stage:
* Partners with front-end/business teams to respond to RFPs.
* Designs differentiated, client-specific technology solutions.
* Client onboarding & transition:
* Leads technology transition and solution implementation post client
sign-off.
* BAU / Run phase:
* Runs technology service delivery for the account across the entire
lifecycle.
3. Core Delivery Responsibilities
* Application and infrastructure availability and reliability.
* Contractual and regulatory compliance.
* Cost management with a clear focus on margin improvement.
* Information security for client and EXL data; ownership of audits and
controls.
4. Technology Experience Expectations
* Strong working knowledge across key platforms:
* Cloud technologies
* AI and automation
* Contact center technologies
* Network & telecom
* Digital workplace / end-user computing
* Understanding of how AI, cloud, and automation enable business value, not
just IT operations.
5. Stakeholder Management & Consulting Mindset (Critical)
* Role requires high maturity in managing multiple senior stakeholders,
including:
* Internal front-end leaders
* Clients’ CIOs, CSOs, and senior executives
* Must demonstrate:
* Strong communication and influencing skills
* Ability to explain complex technology solutions in business language
* Capability to convince stakeholders that EXL’s solution is the best-fit and
differentiated
* Expected to act as a trusted advisor, not just a delivery leader.
6. Value Creation Orientation
* Focus on value-based delivery, not effort- or volume-based metrics.
* Ability to:
* Define explicit value metrics
* Measure, track, and report business impact
* Articulate technology-driven value to clients and internal leadership.
7. Relationsh
📌 AVP Technology Service Delivery (Noida)
🏢 EXL
📍 Noida