Professionals in this group are required to Coach and mentor trainees that are
struggling towards improvement; Manage the training class from a EXL
disciplinary expectation, absence, performance, misconduct etc.; compile and
conduct assessments as required, assesses calls or transactions against quality
criteria; give feedback and coaching; Some client interaction; Compile reports
as required; Communicate and keep all relevant stakeholders in the loop of
training progress and escalating relevant matters towards resolution; Training
administration e.g. room co-ordination, transport, payroll etc.; Identify
training needs and compile material and interventions to close the gaps to
perform tasks which are complex in nature.
📌 Assistant Manager (Kochi)
🏢 EXL
📍 Kochi