Job Description – IP/OP Coordinator

Company: Even Hospitals

Location: Bengaluru

Department: Hospital Operations / Patient Services

Employment Type: Full-time

Experience: 1–3 years in hospital operations, patient coordination, front office, IP/OP services, or healthcare administration

About The Role

Even Hospitals is looking for a proactive, patient-focused, and well-organized IP/OP Coordinator to ensure smooth coordination of inpatient (IP) and outpatient (OP) services. The role will involve coordinating with patients, doctors, nursing teams, billing, diagnostics, insurance/TPA, and other hospital departments to deliver a seamless patient experience.

Key Responsibilities

OP Coordination

Coordinate OP registrations, appointments, consultations, investigations, and follow-ups.
Guide patients and attendants through the OP journey.
Coordinate with doctors, nursing, diagnostics, pharmacy, billing, and other departments.
Monitor patient waiting time and ensure timely coordination.
Address patient queries and escalate concerns when required.

IP Coordination





Coordinate patient admissions, bed/room allocation, transfers, and discharges.
Coordinate with doctors, nursing, billing, insurance/TPA, diagnostics, housekeeping, and other departments.
Track patients throughout their hospital journey and ensure pending requirements are followed up.
Coordinate investigations, consultations, reports, and other patient requirements.
Facilitate smooth and timely discharge processes.
Ensure admission and discharge documentation is complete and accurate.

Patient Experience

Act as a key point of contact for patients and attendants.
Handle patient queries and concerns professionally and empathetically.
Ensure patients receive explicit information regarding hospital processes.
Escalate complex issues to the appropriate team/manager.
Maintain a high standard of patient service at all times.

Operations & Documentation

Maintain daily IP/OP trackers, reports, and patient-related recor

📌 IP & OP Coordinator (Bengaluru)
🏢 Even
📍 Bengaluru