* Client Portfolio Management – End of End owner of key accounts from IT
Service delivery perspective
* IT Service Management and Delivery - Lead Service delivery Reviews on SLA
adherence, ongoing projects with Client and Internal stakeholders.
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* Managing Business Growth (Ramp-ups)
* Business Value Creation - Responsible for identifying, implementing and
review of service improvement initiatives. Drive productivity improvements as
per plan and control cost of operation.
* Driving Effectiveness of Compliance & Information Security as part of Service
Delivery of client processes. – Shoulder responsibility and work with
Internal Audit Teams to meet compliance requirements.
* Liaison with Business / Client to understand delivery requirements and
effectively engage and communicate expectations to the Internal Teams.
* Major Incidents Database – Capturing of all Client processes Downtimes /
Application Issues & Major Downtimes for usage in future.

📌 Technology Solutions Delivery (Pune)
🏢 EXL
📍 Pune