Job Title: Inbound Customer Service Agent

Title: Inbound Customer Service Agent

Location: Mangalore

Shifts: Rotational Shift including night shifts

Employment Type: Full-Time

About Us

unifyCX (www.unifycx.com) is an emerging Global Business Process Outsourcing company with a solid presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.





Job Summary

We are seeking dedicated and multilingual Inbound Customer Service Agents to join our customer experience team. This role is essential in providing world-class support by addressing customer inquiries, resolving issues, and enhancing the customer journey across various programs. The ideal candidate is fluent in English both written and spoken and has a passion for problem-solving and service excellence.

Key Responsibilities

Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons.
Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols.
Demonstrate active listening and adapt communication style based on the customer’s tone, cultural context, and emotional state.
Manage complex customer issues efficiently, ensuring timely and satisfactory re

📌 Inbound Customer Service Agent (Mangalore)
🏢 UnifyCX
📍 Mangalore