About the Role

We are seeking a Dynamics 365 CRM Test Lead to drive quality assurance for our internal Microsoft Dynamics CRM solution. This role will lead test planning, execution oversight, defect coordination, release readiness, and continuous improvement across Dynamics 365 Sales and Customer Insights Journeys.

The ideal candidate will partner with product owners, developers, architects, and business stakeholders to ensure releases are reliable, well-tested, and aligned to business outcomes.

Responsibilities

Lead overall quality assurance activities for Dynamics 365 CRM releases, with focus on Sales and Customer Insights Journeys.
Translate business requirements and acceptance criteria into a explicit testing approach, coverage model, and release validation plan.
Coordinate functional, regression, integration, data validation and deployment readiness testing across the delivery lifecycle.
Own test execution planning, status tracking, defect coordination, retesting, and release quality reporting.
Ensure customer journeys, sales processes, security roles, integrations,



automations, and data flows are validated before production release.
Establish and maintain reusable regression coverage for critical CRM workflows and high-risk release scenarios.
Partner with product owners, business analysts, developers, architects, and stakeholders to clarify requirements, resolve quality risks, and support quality-focused delivery.
Lead defect triage, root cause coordination, retesting, and closure tracking through release completion.
Prepare release readiness summaries, test status reports, quality metrics, defect summaries, and risk updates for technical and business stakeholders.
Participate in sprint ceremonies, release planning, retrospectives, and quality reviews to improve delivery practices.
Stay current with Dynamics 365, Customer Insights Journeys, automated testing practices, and quality engineering best practices.

Qualifications

Bachelor’s degree (or US equivalen

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