The Role, in One Sentence

You own the bridge between Customer Success and Engineering — making sure engineering builds what customers can actually use, and making sure customers understand, adopt, and champion what gets built.

The Three Metrics You Will Be Measured On

Product usage — are customers actually using the modules they pay for

Product champions — are there named people inside our accounts who advocate for us

Recurring revenue — retention and expansion, as an outcome of the first two

Everything below serves these three. If an activity doesn't move one of them, it isn't the job.

What This Job Actually Is

Read this section carefully. It is the most important part of this posting.

What It Means Day to Day

~40% Product

Owning the roadmap for existing modules. Prioritisation. Writing specs. Relentlessly simplifying — fewer clicks, less jargon, usable by a 55-year-old warden and a 19-year-old student alike. Deciding what does not get built.

~30% Engineering & Delivery

Sprint planning, grooming, scope management, release coordination, UAT,



post-release verification. Working daily with our Tech Lead and engineering team.

~30% Customer-Facing Product Work

Product demos. Feature training. Webinars. Roadmap sessions that get customers excited about what's coming. Gathering requirements first-hand rather than second-hand.

Travel is occasional, not routine. Most customer work is remote. Expect in office visits some months and none in others.

What This Job Is Not

Not account management. We have a Customer Success team. They own accounts, escalations, support tickets, and day-to-day service. You do not.
Not a growth role. There is no funnel to optimise, no experimentation programme, no PLG motion. If your last three years were Mixpanel dashboards and A/B tests, this will make you unhappy within six months.
Not pure product, not pure engineering. You will not sit in Figma all day, and you will not be writing code. You will spend your time translating in bot

📌 Technical Product Manager — Customer (Bengaluru)
🏢 Versatile Club - Employer of Record
📍 Bengaluru