About This Job

TECEZE

Location: Mumbai, Maharashtra, India

Work Mode: In office

Industry: IT Services and IT Consulting

Job Description

Hiring: Experience Lead (UX/CX Strategy) | Pan India | Onsite

We're looking for an experienced Experience Lead to drive experience strategy, customer journey transformation, and design governance for enterprise digital platforms.

Experience: 8–10 Years

Location: Pan India

Work Mode: Onsite

Salary: Best in the Market

Must-Have Skills

Experience Strategy & Design LeadershipCustomer Journey Mapping & Service BlueprintingSitecore XM Cloud / Sitecore AISitecore CDP & PersonalizeSitecore Experience EdgeDynamics 365Azure ServicesOmnichannel Experience DesignAccessibility & PersonalizationCRM & CMS Capabilities

Key Responsibilities

Define personas, customer journeys, and service principles.Create service blueprints covering touchpoints, frontstage and backstage processes, systems, data,



and KPIs.Lead customer research and translate insights into experience strategies.Govern design quality across implementation teams.Drive personalization strategies using Sitecore CDP and Experience Edge.Collaborate with business, technology, and design stakeholders to deliver user-centric digital experiences.

What We're Looking For

Strong executive stakeholder management.Workshop facilitation and strategic storytelling skills.Experience leading cross-functional teams.Data-driven decision-making with analytics-informed design.

Interested candidates can share their updated resume through DM or mail.

[email protected]
Hiring #ExperienceLead #UXStrategy #CustomerExperience #Sitecore #Dynamics365 #Azure #JourneyMapping #ServiceBlueprinting #DigitalExperience #OnsiteJobs #PanIndia

📌 Experience Lead (Mumbai)
🏢 TECEZE
📍 Mumbai