Role descriptions / Expectations from the Role
1.Framework Alignment & Regulatory Configuration
Align the ServiceNow IRM platform with industry frameworks (NIST, PCI‑DSS, GDPR, SOX) and ensure regulatory compliance requirements are accurately configured and operational.
2.Solution Architecture & Implementation
Architect and implement IRM solutions across Risk, Policy & Compliance, Audit, Vendor Risk, and Business Continuity Management modules, Privacy Management, Operational Resilience
Integrate ServiceNow IRM with external systems such as UCF or leverage ServiceNow Use Case Accelerators for compliance and regulatory content.
3.Configuration & Technical Design
Configure IRM portals, policies, risk registers, audit test plans, vendor contracts, remediation workflows, and operational dashboards/reports.
Design and maintain relationships and data flows between IRM modules and other ServiceNow applications (ITSM, ITOM, SecOps, etc.).
Configure and implement modules (Policy, Risk, Compliance, Vendor Risk)
Build and customize risk workflows, Risk assessments Risk scoring models




Configure and implement Privacy Management and Operational Resilience
Configure and implement Business Continuity Management (BCM)
4.Cross‑Functional Collaboration
Work closely with Business Analysts to refine and deliver technical stories within Agile delivery frameworks.
Partner with legal, risk, compliance, and audit stakeholders to align IRM processes with organizational and regulatory expectations.
5.Process Translation & Automation
Translate regulatory and operational requirements into scalable IRM workflows, data architectures, and automated platform capabilities.
Use Flow Designer, Business Rules, and integration capabilities to streamline risk management operations.
6.Advisory, Governance & Best Practices
Provide consulting on IRM best practices and ensure technical solutions follow ServiceNow architecture standards.
Review and validate customizations for adherence to best practices, maint

📌 ServiceNow IRM Architect (Mumbai)
🏢 Tata Consultancy Services
📍 Mumbai