General Summary And Overall Challenges

The data specialist is responsible for managing Customer Care EMEA data analysis, and reporting, to measure and track customer care performance in the direct and indirect markets. In addition, this individual will use high level critical thinking and experience to shape and deliver improvements to current data capture and analysis (both within and in addition to CRM and Power BI) to ensure continuous improvement and increased visibility and accuracy with KPI Management.

Key Responsibilities

Proactively analyse data, identify trends to anticipate potential risk and opportunities, and provide actionable insights to department leaders.
Data Management: Collect, organize, and maintain large datasets from various sources, ensuring data accuracy and integrity.
Data Analysis: Analyze data using statistical methods and data mining techniques to extract valuable insights and trends.
Reporting: Create and present data reports and visualizations to communicate findings to both technical and non-technical stakeholders.
Collaboration:



Work closely with cross-functional teams, including IT, marketing, and finance, to ensure effective data utilization and support business objectives.
Data Quality Assurance: Conduct regular audits and validations of data to maintain high-quality standards and compliance with data governance policies.

Requirements For This Position

Expert in Excel, Power BI (with programming skills) and solid appetence to systems.
Proficiency with CRM system at the Administrator level or above; demonstrated by either company-issued certificate or a minimum of 3 yrs. hands-on experience required
Ability to plan, multi-task and manage time effectively
Must be self-motivated, creative, collaborative and enjoy meeting demands of a fast-paced organization
Must be self-motivating with a sense of urgency, positive outlook and focused on quality work.
Maintain attention to details and accuracy.
Data driven and analytical. Must en

📌 Data Scientist (India)
🏢 Cepheid
📍 India