Manager - Quality and performance management- AU (India)

Manager - Quality and performance management- AU (India)

18 Aug
|
BNP Paribas
|
India

18 Aug

BNP Paribas

India

Job Title: Assistant Manager

Department: Banking service operations

About Business line/Function: The role sits within Banking service operations – Account manager, part of the Chennai hub of BNP Paribas India solutions private limited. We provide end‑to‑end custody, settlement services to institutional investors, fund managers and broker‑dealers across Asia and Europe. The team works closely with clients along with internal partners (operations, compliance, technology) to ensure seamless delivery of the bank’s solutions across asset classes and geographies.

Position Purpose: Act as the client Single Point of Contact (SPOC) to achieve client delight, coordinate internal teams, adhere to BNP Paribas policies and service‑level agreements (SLAs), and prevent breaches by delivering solutions on time and to the required quality.

Responsibilities

Direct Responsibilities

Risk‑governance – maintain the BSO and Fund Distribution Services (FDS) risk‑governance framework.
Program coordination – act as the point of contact for regional programmes that align locations with Group Policy,



regulatory reporting and Global Control Plans.
Credit‑control process ownership – oversee end‑to‑end credit‑control (account set‑up → payments), liaising with all internal stakeholder teams across the Sydney business.
First‑line defense – perform AML transaction analysis & reporting, sanctions screening, transaction monitoring, annual US‑account identification, manual‑entries control, and investigation of non‑compliant alerts.
Audit liaison – serve as the single point of contact for internal and external audit requests.
Control execution for Global Custody – deliver quarterly Overdrawn & Dormant Account reports, run manual‑entries control testing, analyse overdraft customers/credit institutions, and review monthly abnormal balances.
Instruction‑callback oversight – manage callbacks for Investment Communications team (faxed cash‑payment instructions to third parties).
Business continuity – c

📌 Manager - Quality and performance management- AU (India)
🏢 BNP Paribas
📍 India

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