JOB DESCRIPTION:

OPS Executive (Technical Trainer & Field Support)
Cardio Equipment, Cycles & Massage Chairs - D2C Service Operations
Job Title
OPS Executive(Technical Trainer & Field Support)
Department
Service Operations
Function
D2C Service Operations
Reports To
Lead of Service Operations
Location
Raipur (Base) + PAN India Travel
Travel Requirement
Frequent - vendor/center visits
Employment Type
Contract 1 Year (Extend as per performance)
Experience Level
3+ yrs

Job Purpose
The OPS Executive ( Technical Trainer & Field Support) owns building deep technical capability across the vendor and technician network for cardio equipment, cycles, and massage chairs - covering parts, defect detection, and structured troubleshooting - with the objective of achieving first-visit resolution on every service call. The role designs and executes the end-to-end technician training strategy, provides real-time diagnostic support, coordinates with OEMs, and translates technical solutions into terms the field can act on immediately.



The role also owns reducing the cost of service delivery - per-visit and overall - and proactively identifies opportunities to automate manual training, tracking, and reporting work.

Key Responsibilities
1. Technical Training & Capability Development
Conduct technical training sessions for vendors and technicians on recent product launches, SOP updates, manufacturer troubleshooting, and best service practices.
Build deep product-level expertise across cycles, treadmills, and other cardio equipment - parts, common defect patterns, root causes, and resolution methods.
Design and own the end-to-end technician training strategy and roadmap - content, cadence, and phased rollout - ensuring structured coverage across all vendors and technicians.
Organize refresher training, troubleshooting workshops, and onboarding sessions for newly empanelled vendors.
Assess technician competency through post-training evaluations and identify improvement areas.
Create and mai

📌 Technician Training Resource (Raipur)
🏢 CureFit
📍 Raipur