Job Description

We are seeking a highly reliable and organized Technology Delivery Lead Specialist to join our Technology Delivery Lead team within the Client Success Department. This role is critical in ensuring seamless client experience during custom production changes, hotfixes, and monthly release cycles. You will be the first point of contact during critical issues, manage client communications related to production changes, and support client validation activities during after-hours deployments.
This is a client-facing, detail-oriented role requiring exceptional communication, organizational, and time management skills. The ideal candidate is dependable, responsive, and committed to delivering exceptional service in a quick-paced, dynamic environment.

Key Responsibilities
· Hotfix Support:
o Provide support during Tuesday and Thursday hotfix windows, ensuring smooth client validation after custom production changes.
▪ Tracks and manages changes to be included in the Production Hotfix
windows, including verification with customer




▪ Coordinate with WSS and DevOps during maintenance windows
o Execute backout scripts and CMUs as needed
o Participate in once-monthly production release windows, supporting client validation processes.

· Critical Issues:
o Serve as the first point of contact on client calls during critical issues or production-impacting events (during working hours)
• Customer Submitted Issue Support:
· Assist with ServiceNow ticket management and initial triage of tickets
· Includes reviewing the current tickets open for USAA and ensuring customer updates are occurring timely

· Internal Collaboration:
o Work closely with internal engineering, support, and delivery teams to coordinate custom change implementations.
o Proactively identify and escalate risks or delays that may impact client delivery.

Required Qualifications & Skills
· 2+ years of experience in technology delivery, client services, or a similar role.
Proven ability to manage communi

📌 Technology Delivery Lead Specialist (India)
🏢 HeadSpin
📍 India