Job Title: Assistant Manager – Training
Location: Gurgaon
Experience: 5+ Years
Shift: Rotational Shifts (5 Days A Week)
Job Summary
We are looking for a skilled and enthusiastic Assistant Manager – Training with experience in Airlines/Travel processes (mandatory) to join our training team for a international process. The ideal candidate will be responsible for delivering high-impact training sessions, ensuring the continuous development of new hires and existing employees, and enhancing process knowledge and overall team performance.
Key Responsibilities
Deliver effective training programs in alignment with business objectives, ensuring timely and seamless facilitation.
Assess training effectiveness through evaluations, feedback, and post-training performance metrics.
Monitor and mentor trainees during On-the-Job Training (OJT) to ensure real-time skill application.
Maintain accurate training reports/MIS and share progress updates with operations and leadership teams.
Regularly review and update training materials based on process or policy changes.




Participate in calibration sessions with internal stakeholders to ensure training aligns with operational expectations.
Identify Training Needs (TNI) and conduct refresher or upskilling sessions as required.
Conduct knowledge assessments for current hires and production teams to evaluate comprehension and retention.

Required Skills and Qualifications
Excellent command of English, both spoken and written.
Prior experience in delivering training for Airlines/Travel processes (mandatory).
Strong understanding of customer service in an airline, travel, hospitality, or customer support environment.
Flexibility to work in rotational shifts, including nights, as per business demands.
Experience in training delivery, including process, product, soft skills, or upskilling initiatives.
5+ years of relevant experience as a trainer. Line Trainers and Assistant Managers - Training can also apply.
Sound knowledge of airline/travel indust

📌 Assistant Manager Training (Gurugram)
🏢 Atain
📍 Gurugram