Duties and responsibilities
Clean and service assigned rooms or areas according to established standards and
procedures including making beds, dusting, vacuuming, cleaning and sanitizing
bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area,
room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.
* Wear safety protection equipment as provided in line with department
regulations and any local legislative requirements
* Handle and store chemicals in line with hotel regulations and any local
legislative requirements
* Greet and acknowledge guests
* Notify supervisor when service is complete so rooms may be sold or occupied.
Report any room unable to be serviced to supervisor according to established
procedures
* Report to supervisor needed repairs or unsafe conditions
* Follow established safety procedures at all times. Immediately report any
health and safety incident, security breaches, concerns or suspicious
behaviour to the supervisor or manager on duty
* Respond to guest complaints, special requests and take action to ensure
guest satisfaction
* Monitor and control supplies and amenities, and minimise waste within all
areas of housekeeping
* Report, turn in, and/or log all lost and found items according to
established procedures
* Work as part of a team and communicate with other departments as per hotel
procedures to ensure excellent quality and service
* May regularly assist with deep cleaning projects
* May have turndown duties
* May assist with other duties as assigned
This job requires ability to perform the following:
Carrying or lifting items weighing up to 50 pounds / 23 kilograms and ability to
push/pull medium to large
weights/objects
* Frequently standing up and moving about the facility
* Frequently handling objects and equipment to maintain the facility
* Frequently bending, stooping, and kneeling
* Able to work alone as well as being a team member
* Communication skills used frequently when in
📌 Guest Service Associate (Gurugram)
🏢 IHG
📍 Gurugram