Role Overview

The Category Operations Manager is responsible for driving end-to-end operational excellence, revenue optimization, and customer experience across assigned business categories. The role acts as a bridge between Category, Supply Chain, Seller Operations, Product, Technology, and Customer Experience teams to ensure seamless execution, inventory availability, fulfilment efficiency, and Net Merchandise Value (NMV) growth.

The position requires robust analytical capabilities, stakeholder management, process improvement expertise, and deep understanding of marketplace and omnichannel e-commerce operations.

Key Responsibilities

Business Planning & Revenue Management

Own category revenue planning, sales forecasting, and order volume projections.
Drive Annual Operating Plan (AOP), business budgeting, and growth initiatives.
Monitor category health through key business and operational metrics.
Plan and execute high impact tentpole events, seasonal sales, and promotional campaigns.
Identify opportunities to improve NMV, profitability, and customer experience.





Marketplace & Seller Operations

Manage end-to-end seller lifecycle including onboarding, catalog readiness, inventory integration, and operational compliance.
Drive seller performance against fulfillment, cancellation, inventory, and service-level metrics.
Partner with sellers to improve stock availability and inventory accuracy.
Conduct regular reviews and implement corrective actions for underperforming sellers.

Inventory & Fulfillment Excellence

Monitor inventory health across stores, warehouses, and omnichannel fulfillment locations.
Drive initiatives to reduce inventory ageing, stock-outs, unlisted inventory, and order cancellations.
Ensure adherence to fulfillment SLAs and optimize order handover timelines.
Collaborate with Logistics and Warehouse teams to improve delivery speed and service levels.

Customer Experience & Efficiency Improvement

Lead initiatives to reduce customer returns, canc

📌 Manager - Category Operations (Mumbai)
🏢 Tata CLiQ Fashion
📍 Mumbai